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Shipping & Returns


Shipping

Orders are processed and shipped out Monday through Friday. All Items are handmade and processing time is 3-5 business days. 

We now ship all orders via USPS Priority. Shipping time is estimated to be 1 to 2 business days. We are not responsible for any shipping delays USPS may have. Once your package is received by USPS we are not responsible for damaged, lost or stolen packages. You may contact your local USPS office in the event that you have one of these issues. Thank you for your understanding.

 

Returns

Due to the nature of our products we are currently not offering returns, exchanges or refunds. If you are not satisfied with your order please don't hesitate to contact us via the contact form here on our website. 

 

Body Butter Policy 

We do not use any synthetic stabilizers or beeswax in our butters. As a result, our butters are temperature sensitive and can melt during transit in summer months. A whipped body butter that has melted may appear "half full”. Please track your package to avoid it sitting outside or in your mailbox for an extended period of time in heat. If your butter does melt just place it in the refrigerator for a few minutes and it will solidify again. You may then use it just as before. Melting only effects the texture not the quality of the product.

*By ordering a Whipped Body Butter you are acknowledging that Lavish By Liv Cosmetics is not responsible for melted Whipped Body Butters and will not issue a refund or replacement for melted butters.